Cancellation Policy

Our Only Exchange Policy

At SILKYARA, we aim to deliver the best quality products to our customers. Returns or exchanges will only be accepted under specific conditions mentioned below.

1. Eligible Return / Exchange Cases

Returns or exchanges will ONLY be accepted if:

  • The wrong product was delivered

  • The product was damaged at the time of delivery

2. Mandatory Conditions

To request a return or exchange, the following conditions must be met:

  • The issue must be reported within 3 days of delivery

  • Unboxing video is compulsory
    (The video must start before opening the parcel)

  • The product must be unused and unwashed

  • Original tags and packaging must be intact

⚠️ Without an unboxing video or late reporting, the request will not be accepted.

3. No Exchange Cases

Returns or exchanges will NOT be accepted in the following situations:

  • Customer selects the wrong size, color, or pattern

  • Product is damaged by the customer after delivery

  • Return request is made after 3 days of delivery

4. Charges Applicable

Replacement Charges

🔹 ₹300 per piece
Applicable only for approved replacement requests.

5. Refund Processing Fee

For refunds back to the original payment method, a 5% handling and processing fee will be deducted from the total purchase amount.

6. Important Exception

🚫 If the mistake is from SILKYARA's side, such as:

  • Wrong product delivered

  • Damaged product delivered

  • Dispatch error

Then the customer will NOT be charged any return, replacement, or handling fees.

All expenses will be fully covered by SILKYARA.

7. How to Report a Wrong / Damaged Product

Customers must report the issue within 3 days of delivery with the following details:

  • Order Number

  • Unboxing Video

  • Photos showing the issue

Contact us:

📧 Email: silkyara09@gmail.com
📱 WhatsApp: +91 91732 96061